- What is Hosting?
This is when a user has his/her website on someone else's servers. E.g.
a user may register a domain with Network Solutions, and then place
his/her website with Surfglobe Internet Technologies. Then his/her website
is said to be hosted at Surfglobe.
- How do I get
it ?
Please refer to Surf
Hosting
- Why do I need
it?
If you wish to have your website seen by users
24 hours a day, then it must reside on a server which is connected to
the Internet 24hrs a day, such as Surfglobe Servers
- Is the hosting
on NT or on Linux?
The hosting is on NT Only.
- Are FTP details
supplied, so that I can upload my site?
If you have taken webspace from us, your FTP username/password will
be emailed to you.
- Is the space
used by my database part of the overall space that I purchase?
Yes.
- I can't Login
to upload my site.
You will have three types of login
a) A 16 number username, this is for maintenance, creating emails.
b) A POP username/password combination. This is for retrieving emails
c) A FTP username/Password. This is used to upload files
- Do you support
SSL?
Currently we do not support SSL, or offer hosting on Secure Servers.
It can be made available on Special Requests.
- What is the
guaranteed uptime of your server?
98.5% over the course of the year.
- Where are your
servers hosted?
All our servers are hosted in various parts of World including India,
United Kingdom, Africa, USA etc.. This provides faster access for sites,
from anywhere in the World.
- What is your
bandwidth like?
This is a difficult question, since our bandwidth changes constantly.
We have a simple principle to monitor our bandwidth, and maintain a
10-15% buffer. Once this is breached, we endeavor to increase our bandwidth.
- Do you offer
telnet service?
No, you cannot telnet to our servers, and we will not be providing this
service.
- Can I increase
my webspace at anytime?
Yes just email us, and we will increase your webspace.
- What are your
costs, for MS Access, MSSQL etc?
Please view our Surf Hosting
Page
- Can I host more
than one website under my webspace?
No, we can point as many domains as you require to your webspace, but
we will not point domains to subdirectories under that webspace.
- What is the
difference in MS-Access and MS-SQL database hosting as far as the price
is concerned and the no of users that can log on at a time?
The difference is primarily the cost. There is no limit on the number
of users who can logon, how ever if your site is very heavily used and
there is a lot of querying of the database, then please try to use MSSQL.
Besides MSSQL is said to have a higher level of security than MS-Access
- Can MP3 files
be hosted on our server, is there any extra charge for the load our
servers will bear for the download requests?
Yes they can as long as they are legal. We reserve the right to close
any site which we find to contain copied, or illegal material, e.g.
pictures, software, sound files.
- Do we have Real
Audio and Video Support?
Yes we do, as long as your are referring to pseudo real audio, i.e.
using .ram, .rm. files etc. We currently do not have a real audio server,
how ever we will be installing one in the near future.
- What is the
difference between file DSN and Server DSN and what are the charges?
The charges are not different, it is simply down to the user, how he/she
designs their site.
- What are the
charges for providing a Site Statistics?
We Provide a Full Fledged, Counter System, Which Enables a User to view
Hits, Statistics, Browsers, & Much Much More, This Facility is Available
on Special Request at an extra cost.
- Do you provide
access logs?
Yes we do, and we provide them only on a monthly basis. But you have
to inform about avail of this facility.
- Can I maintain
my own site after you have configured it?
Yes you can upload, change your webpages, etc as often as you like.
In fact once we have created the webspace, and registered your domain,
we do not actually do anything else to your site.
- What do you
mean by data transfer/month?
This is simply the number of Bytes, which have been transferred from
your website over the period of one month. This does NOT include any
Bytes that have been transferred while you have FTP to or from your
website. Only when access is made via your website.
- Data storage
requirements, how will it be done and can we maintain our own database?
We simply create you database here, and then you remotely manage it,
using one of the various DB clients, e.g. MSSQL client, to link to your
DB on our servers.
- What is a host?
A host is simply a machine. A domain name is like a street name. To
point to a particular house, we need to add the hostname to is, e.g.
www, ftp, to form the FQDN (Fully qualified domain name) www.thedomainname.com
- What is the
process involved in web hosting?
Firstly, you need to get a domain, and then buy some webspace. After
this is done, design a website, and upload it to the server.
- What is Virtual
Domain? Non - Virtual Domain?
A virtual domain, is one which looks as if it is hosted on it's own
SERVER, but is not, a non-virtual domain is simply hosted on a machine
on its own, with no other websites on it. To do the latter you would
have to co-locate your own server on our network.
- What is mirroring
of the server?
This usually applies to websites, where the website is mirrored across
two countries. If users come from country A, they will go to the server
near them. It's basically creating a mirror image of a website on another
server.
- What is Pointing
to the Server?
This is when a domain is registered in one place e.g. Surfglobe, and
uses there name servers, but the website is hosted elsewhere. Hence
the www.yourdomain.com record has to be POINTED to that server
- What do I call
the first page of my site?
Please call the homepage index.html / index.htm / index.asp or default.htm
(on NT)
- What type of
servers do you host?
We host Only NT servers. If you wish to have any other OS, then you
can opt for our co-locating services. Refer to Surf
Servers.
- How much space
does a static page take?
Each character takes approximately 1byte. To see the size of the page,
just right click on it, and go to properties (in Windows). If you have
images on it then please add up the total of all these images also.
The Same applies in case of other files, such as ASP, etc.
- Can I host my
web pages in the free web space offered by some other agencies?
Sure, just tell us where to re-point or forward your domain. This will
mean that the URL in the browser will change as soon as the redirection
has occurred. In other words, your domain name will not show up in the
location bar once the user is looking at the site.
- Will your server
accept credit card transactions?
Yes,,, Very Shortly,,, But We can arrange it if your requirement is
Urgent.
- Do the hosting
charges include your mirrored servers?
No
- Will you be
giving me a separate server if I pay extra for it?
Yes, we offer co-location services. Refer to Surf
Servers.
- How can I measure
or study about my visitors?
We provide users who have a domain name with us access logs on a monthly
basis on Special Requests.
- Does your Server
support Live Video?
We do not offer this service as yet.
- Does your server
support Live Chat?
We do not offer this service as yet.
- Is it necessary
to do designs through you since I am taking space from you?
No, feel free to design the site yourself, or from any other design
house. We also provide designing services at minimal cost. Refer to
Surf Design
- Is design inclusive
of programming?
When we quote for a site, we will include the programming costs as additional,
even though it forms the overall design of the site
- Does the design
include content development?
Yes, we do provide content for the site at an Extra Cost. We can create
the images, page layout etc. aswell.
- What language
do you use for Design?
The majority of the website is done in HTML. If programming is required
we will do it in ASP, or any other we find suitable, unless the customer
has a particular preference.
- How can I incorporate
Chat Facility?
You will have to purchase a chat server, and then install it on your
site. We do not provide a chat server at present
- How will you
charge for the man-hours or for the pages?
In website design we charge per page, for the HTML markup and design,
we charge per-man hour that is if any programming has been done.
- Are your Charges
inclusive of Web Strategy and Consulting?
No, consulting for a web site is extra, and it also depends on the level
of Consultation offered.
- Do you support
hosting the web-site developed using JSP?
Currently not supported.
- What are your
charges for registering to various search engines?
Quote Available on Special Request.
- What are the
formalities and charges for up gradation to higher packages e.g. Economy
package?
You can upgrade by simply sending a DD, and informing us by email/telephone/fax.
- Are there any
additional charges that you foresee for us to incur once the web-site
is hosted ?
That all depends on what you add to your website. If you opt for a DB
then that is charged extra e.g. Server administration charges, startup/shutdown/back-up
charges? We admin the server, unless you co-locate your own server with
us.
- How do I start
designing a webpage?
There are many helpful sites on the web, which will guide you through
designing a webpage. Please go to your favorite search engine, e.g.
www.google.com and search for HTML guide.
- What is the
specification of your co-location servers?
Depending on the User,,, We can arrange of any configuration of servers
you wish.
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